Refund policy

RETURNS & REFUNDS

1. 30-day returns

You have 30 days from delivery to request a return. Items must be unused, in the same condition you received them and in their original packaging, together with proof of purchase.

2. EU right of withdrawal

If your order is delivered within the European Union, you also have the right to cancel or return it within 14 days of delivery, for any reason and without giving a justification.

3. How to start a return

Email us at info@uniqued.store with your order number. Once your return is accepted, we will send you a return label and instructions on how to send your package back. Items sent back without a return request cannot be accepted.

4. Damaged or wrong items

Please check your order on arrival. If your piece is defective, damaged or not the one you ordered, contact us right away at info@uniqued.store with a photo, so we can make it right.

5. Exchanges

The fastest way to get a different piece is to return the one you have and, once the return is accepted, place a new order.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 14 days. Your bank or card issuer may take a few extra days to process it.