Shipping policy

SHIPPING POLICY

 

1. Overview

At UNIQUED, we are committed to delivering every order safely and efficiently.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from uniqued.store.

 

 

2. Order Processing

Orders are typically prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will be processed on the next available business day.

Please note that processing times are separate from delivery times.

 

 

3. Shipping

All orders are shipped using DHL Express.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery times begin once the order has been collected by the carrier.

 

 

4. Estimated Delivery Times

Estimated delivery times are:

  • Italy: 2–5 business days

  • European Union: 2–5 business days

  • International destinations: delivery times may vary depending on the destination country.

These delivery times are estimates only and are not guaranteed.

 

 

5. Shipping Costs

Shipping costs are calculated during checkout based on the destination country and the selected shipping service.

The final shipping cost will always be displayed before payment is completed.

 

 

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing your DHL Express tracking number.

You can use this tracking number to monitor the progress of your shipment directly through the carrier.

 

 

7. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Where available, customers may request address updates directly through the shipping carrier after dispatch.

Additional shipping charges resulting from incorrect shipping information may apply.

 

 

8. Delivery Delays

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • customs inspections;

  • severe weather conditions;

  • transportation disruptions;

  • public holidays;

  • carrier delays;

  • other unforeseen events.

UNIQUED cannot guarantee delivery dates in these circumstances.

 

 

9. Lost or Damaged Shipments

If your shipment appears to be lost, damaged or significantly delayed, please contact our Customer Support team as soon as possible.

We will work directly with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Where necessary, customers may be asked to provide additional information to support the investigation.

 

 

10. International Shipping

International orders may be subject to customs procedures, import restrictions or local regulations depending on the destination country.

Customers are responsible for complying with the laws and import requirements of their destination country.